Frequently asked questions

What is AISECTOnline Portal?

AISECTOnline portal has started with the vision to provide various services belongs to B2C (Business to Customes) and G2C (Government to Customers) to the citizens of India specially in the states of Madhya Prades, Chhatishgarh, Rajasthan, Uttar Pradesh, Himachal Pradesh, Gujrat and other states of India at the doorsteps of citizen and businesses. During the relatively short term since its establishment, the benefits of the portal have penetrated deep into the urban as well as rural areas, and deliver a very wide spectrum of services.

AISECTOnline is a One Stop Window integrated with Government departments, Private Business Houses and other organisations that provides various services in the field of Academic, Recruitment, Online Counseling, Online Assessment Examinations and B2C Services.

Currently, AISECTOnline is delivering its services through the Common Service Centres (CSCs) within the states of Madhya Pradesh, Chhatishgarh and Punjab and with the wide network of nearly 10000 centres of All India Society for Electronics and Computer Technology (AISECT) spread all over India. The Vision for CSC is to make various digital services accessible to the common man in his rural locality, throughout his life through an integrated service delivery platform thereby ensuring efficiency, transparency and reliability at affordable costs to meet his basic needs.

The success of the portal is amply demonstrated by its reach within the state, the breadth of services offered, the confidence of government departments in the portal to increasingly offer services exclusively through AISECTOnline and the ever increasing number of citizens accessing the portal to avail services.

What is AISECT?

Established in 1985, AISECT is today India’s leading educational, training and services network with an unrivalled spread of over 11,000 centres across 27 states and 3 Union Territories in the country. AISECT’s multi-purpose centres cover about 6000 panchayats, hundreds of blocks and more than 320 districts. The organization’s mission is to reach out to the remotest corner of India and promote ICT based training and services to empower people, generate employment for the youth and unfold entrepreneurship based initiatives to create an inclusive society. Till date, AISECT has transformed the lives of over 10 lakh students through a host of skill enhancement programs and generated over 10,000 entrepreneurs in the country. AISECT has recently tied up with the National Skill Development Corporation (NSDC) with an aim to skill about 1.3 million youth within 10 years.

AISECT is primarily engaged in the areas of skill development and training, development of models and teaching methodologies to strengthen the non-formal education sector, services dissemination across semi urban and rural India and execution of large e-Governance projects for the central and state governments, all of which are aimed at achieving an objective of addressing the skill gaps pertinent to the emerging needs of a rapidly growing economy. Headquartered in Bhopal (Madhya Pradesh), AISECT is an ISO 9001:2008 certified organization which plans to increase its franchisee network to about 15,000 centers and train 3,00,000 students annually within the next five years.

AISECT is a leading Service Centre Agency for the Central Government sponsored Common Services Center (CSC) Project wherein it is setting up 2926 CSCs in Madhya Pradesh, 1487 CSCs in Chhattisgarh and 585 CSCs in Punjab. AISECT is also a part of the Financial Inclusion Scheme wherein it currently works as a Business Correspondent (BC) as well as a Business Facilitator (BF) for the State Bank of India in the CSC districts.

The organization is listed in the World Bank-IIM(A) joint study as one of the most successful initiatives on Information & Computer Technology (ICT) for rural development. Over the years, AISECT has won several prestigious awards including Indian Innovation Award (2005), Golden Icon National e-Governance Award (2005), NASSCOM I.T. Innovation Award (2006), Asian Forum i4D Award (2007), NASSCOM EMERGE 50 Leader Award (2009), TiE Lumis Partners Entrepreneurial Excellence Award (2009), Social Entrepreneur of the Year Award (2010), National CSI Award (2011) and eGov Award for Best ICT in Financial Inclusion (2011).

What is NeGP?

The National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause. Around this idea, a massive countrywide infrastructure reaching down to the remotest of villages is evolving, and large-scale digitization of records is taking place to enable easy, reliable access over the internet. The ultimate objective is to bring public services closer home to citizens, as articulated in the Vision Statement of NeGP.

The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects and 8 components, on May 18, 2006. In the year 2011, 4 projects - Health, Education, PDS and Posts were introduced to make the list of 27 MMPs to 31 Mission Mode Projects (MMPs). The Government has accorded approval to the vision, approach, strategy, key components, implementation methodology, and management structure for NeGP. However, the approval of NeGP does not constitute financial approval(s) for all the Mission Mode Projects (MMPs) and components under it. The existing or ongoing projects in the MMP category, being implemented by various Central Ministries, States, and State Departments would be suitably augmented and enhanced to align with the objectives of NeGP.

What is a Common Service Centre (CSC)?

The CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale.

The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills.In addition to the universe of G2C services, the CSC Guidelines envisage a wide variety of content and services that could be offered as listed below:

  •  Agriculture Services (Agriculture, Horticulture, Sericulture, Animal Husbandry, Fisheries, Veterinary)
  •  Education & Training Services (School, College, Vocational Education, Employment, etc.)
  •  Health Services (Telemedicine, Health Check-ups, Medicines)
  •  Rural Banking & Insurance Services (Micro-credit, Loans, Insurance)
  •  Entertainment Services (Movies, Television)
  •  Utility Services (Bill Payments, Online bookings)
  •  Commercial Services (DTP, Printing, Internet Browsing, Village level BPO).

The CSC Scheme creates a conducive environment for the private sector and NGOs to play an active role in implementation of the CSC Scheme, thereby becoming a partner of the government in development of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of the CSC operator (called Village Level Entrepreneur or VLE); the Service Centre Agency (SCA), that will be responsible for a division of 500-1000 CSCs; and a State Designated Agency (SDA) identified by the State Government responsible for managing the implementation in the entire State.

Please note that AISECT is the SCA in the state of Madhya Pradesh, Chhatisgarh and Punjab.

What an IT enabled CSC or the Village Level Entrepreneur (VLE) offers services at their end?

An ICT enabled CSC or the Village Level Entrepreneur (VLE) can:

  1.  Provide citizen centric services of the State and Central Government in a convenient and efficient manner through the CSCs across rural India.
  2.  Enhance the accountability, transparency and responsiveness of the Government to citizen's needs.
  3.  Provide efficient and cost effective methods of service delivery to departments and agencies
  4.  Allow private and social sector to collaborate with the Government to offer world-class services in rural India
  5.  Train village level entrepreneurs in business and IT management skills
  6.  Empower the rural citizen through information dissemination and market linkages.

What are the services offered through the AISECTOnline?

The Various services offered at present by the AISECTonline are as follows:

Educational Services –

  1.  Admission to various courses like DCA, PGDCA, BCA, MA, M.Sc., MBA etc.of the following Universities
    •  Dr. C.V.Raman University, Bilaspur(CG) [www.cvru.ac.in]
    •  AISECT University, Bhopal [aisectuniversity.ac.in]
  2.  Admission to various Skill based courses that are offered by the AISECT Group of Institutions with the collaborations of National Skill Development Corporation (NSDC).

Common Service Centre Services:

In collaboration with many Government Departments many services like Make a Passport, Get a Permanent Account Number (PAN) Card for Income Tax Department, Know your PAN Number, etc. toy at your doorsteps.

The following types of services are expected to be provided at the CSCs:

  1.  G2C Communication - All G2C (Government to Consumer) Communication including Health, Education, Agriculture, Human Resource Development, Employment, Fundamental Rights, Disaster Warnings, RTI, etc.
  2.  Information dissemination - Interactive kiosks, voice & Local Language Interface, including web browsing
  3.  Edutainment - Including multi-functional space for group interaction, entertainment, training and empowerment
  4.  eGovernance & eServices - Transactions like Market (eKrishi)Information, Banking,Insurance, Travel, Post, eForms to request government services, etc.
  5.  C2G Kiosk - Grievances, complaints, requests and suggestions.
  6.  Financial Inclusion - Payment for NREGA, etc.
  7.  Healthcare - Telemedicine & remote health camps have also been envisaged as part of the CSC's extended functionalities
  8.  Agriculture
  9.  Rural BPO

Presently the following types of services are offered by the AISECTOnline portal

  •  Utility Bill collection
  •  Mobile/DTH Recharges
  •  IRCTC Services provided through Suvidhaa Online Portal

Financial Services through the SBI Payment Gateway.

The Online Payment Gateway of the AISECTOnline initiative to provide you with on demand financial transactions service within a few clicks! The payment gateway (PG) initiative is an important component of the portal. It provides for real-time payment of renewal of Life Insurance premium-dues through the AISECTOnline portal. This functionality is available at present on the portal for SBI Life. In near future this will include many more.

The AISECTOnline also provide the smoothest way to recharge mobiles and pay bills in India. Using the Online Mobile recharge facility of the portal you can recharge Prepaid Mobiles, Television / DTH, Data Card / Internet Dongle of many operators across India. The Mobile Recharge facility of all the 14 Telecom Service Providers can be done through theAISECTOnline Portal. This service connects with the Telecom Service Providers to enable customers recharge their mobile real time. The payments can be made through the e-wallet available through this portal

Many others services are also offered through this portal in very near future.


All the registered kiosk at the AISECTOnline portal can sell products through this online e-commerce portal and can earn the commission on each of the sale items. The product can be delivered to the customer either at the CSC Location where the order was placed from (or) can be delivered directly to the Customer premise

How can a person avail the service available at the portal?

At present all the services offered by the portal can be avail only through the registered kiosk. Please call on Mr. Rajesh Panda at 09826352299 or at 0755-3293214 or drop an email at rpanda@aisect.org or cordi@aisect.org  to become an authorized kiosk of AISECTOnline.

What do I need to use the aisectonline portal?

You must have the following to use the aisectonline portal –

  •  Windows Vista/ Windows 7 / Windows 8.1 based Computer System
  •  Internet Explorer (Version 8 or above) or Mozilla Firefox (Vesion 20 or above) Browser
  •  A Broadband Internet Connection
  •  A working e-mail account ( for registration and receiving transaction details)
  •  A SBI Online banking account / SBI Debit Card / VISA or Maestro Credit Card (For Real time recharge of e-wallet for financial transaction)

How to Register KIOSK ?

  1. Go to www.aisectonline.com
  2. Go to the KIOSK Menu and then select Registeration (This link is located on the menu bar at number 3 position)
  3. Fill all the sections in the Kisok Registration form. (Please ensure that you have filled the information correctly specially the Bank account and the login information and the PAN Number and Mobile Number these information are used to login into the system and for the accounting and transaction purpose.)
  4. Click on continue.
  5. Fill the form completely and submit, click on “Print button and take print out of the form.
  6. Note down the Kisok Request Number. This number is used to track the status of the approval and activation of Kisok through the Kisok -> Service Request status in latter stage.
  7. Once the kiosk application form accepted, a welcome e-mail and SMS will be sent to your registered e-mail and mobile number.

How Can I create an e-wallet on the AISECTOnline for my kiosk?

The e-wallet for the registered kiosk will be automatically created when the kiosk is approved and activated by the Administrator of the portal. You don’t worry about this. After the Activation of the Kisok the Kisok admin can recharge the e-wallet through Online banking with SBI or using the Debit Card and Credit Card.

How can I see the e-wallet balance at a particular time?

When you logged in to the AISECTOnline using the authorized login and password. On the Top right corner of the screen you can see the e-wallet balance at this time and the kiosk expiry date as well as the last login date and time into the system.

How can I see the e-wallet Transaction details done by me?

You can see the e-wallet Transaction details done by you by login into the system and goto eWallet -> My e-wallet and select the dates for which you want to see the details.

You can also see the Recharge History and the Payment History separately.

From where can I change my password?

  1. Login to www.aisectonline.com with your Kiosk ID and password.
  2. Scroll down to the Kiosk Services, Activities section and click on Update Profile link.

How to Recharge my e-wallet for financial transactions?

  1.  Log in to "www.aisectonline.com" with your kiosk ID and password.
  2. Scroll down to the Kiosk Services, and select Recharge e-wallet
  3. Select the mode by which you want to recharge your e-wallet. There are two options Online SBI e-Banking and by Using Debit/Credit Cards.
  4. Once you have select your option you are automatically moved to the SBI Payment Gatway or SBI online Banking for financial transactions
  5. You fill up the required details there and the amount by which you want to recharge your e-wallet
  6. Once the transaction is complete it displayed the success message and print a receipt with the transation ID details and the amount. Please not down the details and keep for further verification if needed. This Transaction Id is also displayed in the your e-wallete recharge history for your reference.
  7.  As and when the transaction complete your wallet is recharge with the transaction amount and the current balance is displayed accordingly.

How can a CSC install the OMT (Online Monitor Tool) on his system?

Please refer to the installation manual to install OMT tool on a the system manually at http://emitra.gov.in/downloads/OMT_Registration_Guideline.pdf

The AISECTonline is providing a solution for auto installation of the OMT tool on a CSC system, if the login kiosk is an authorized CSC and the system does not have installed the OMT tool.

What facility I get if I registered with a course offered in the the Educational Services under this portal?

If you are registered with a course offered in the the Educational Services under this portal you get the followings:

  •  The Printed course material for the course you have registered.
  •  The login and password for the login into the learning Management System (LMS) which is a part of the portal for e-learning.
  •  The LMS offers you the e-content for the course with the self learning tests based on each chapter/Units and the Videos for some chapters that are used to better understanding the course.
  •  Online classes lectures for some courses.
  •  Final Mock test for exams.

What are the terms and conditions of using this portal?

Use of aisectonline.com services is available only for registered users of this Portal who form a part of the authorized AISECT’s Education Centre or AISECT’s Common Services Center.

The registered user transacting in this Portal, shall be responsible for maintaining the confidentiality of his/her User ID and Password and shall be responsible for all activities that occur under his/her User ID and Password.

The Registered user agrees that if he/she provides any information that is untrue, inaccurate, not current or incomplete or have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your account on the Portal and refuse to provide with access to the Portal.

The right to introduce new services and modify some or all of the existing services offered on the Portal at our sole discretion without any prior notice.

The User of this portal agrees that he will not host, upload, display, transmit, comment or share information which the user does not have right to and shall not use words which are harmful, inappropriate, obscene, offensive which advocates to rights of privacy against any individual or group or organization.



This Portal is designed and maintained by the AISECT.

Though all efforts have been made to ensure the accuracy of the content on this Portal, the same should not be construed as a statement of law or used for any legal purposes.


Under no circumstances shall AISECT, its subsidiaries or affiliates or its directors, employees or agents be liable for any direct or indirect loss of profit, incidental, special or consequential damages that are alleged to have resulted from the use and/or inability to use the Portal, directly or indirectly, or any information contained within.


The contents of the Portal shall not be reproduced, distributed, transmitted, modified, reused or published in whole or in part by the recipient hereof or any other person for any purpose without the prior written approval of AISECT.

No reproduction of any part of the Portal may be sold or distributed for commercial gain, nor shall it be modified or incorporated in any other work, publication or portal.

AISECT makes no warranty that the contents of the portal are free from infection by viruses or anything else which has contaminating or destructive properties.

Certain links on the portal lead to resources located on servers maintained by third parties over whom AISECT has no control. AISECT accepts no responsibility or liability for any of the material contained on those servers.


All materials contained herein are protected under the Copyright Act, 1957 and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of AISECT. You may not alter or remove any trademark, copyright or other notice from copies of the content. Unauthorized copying of any copyrighted materials without permission of the copyright owner is unlawful.


Certain elements of the portal will contain material submitted by users. AISECT accepts no responsibility for the content or accuracy of such material. Users submitting their material to AISECT will need to own the copyright and relevant legal permissions needed to publish such material online.


Part of the portal may contain advertising and other material submitted to AISECT by third parties. Advertisers are responsible for ensuring that material submitted for inclusion on the portal complies with International and National law. AISECT will not be responsible for any advertiser's claim error, omission or inaccuracy in advertising material, and reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. Acceptance of advertisement on the portal will be subject to AISECT terms and conditions which are available on request.


AISECT shall have no liability to you for any interruption or delay in access to the portal irrespective of the cause.


The Agreement will be governed by Indian Law. The Indian courts will have exclusive jurisdiction over any disputes arising under this agreement.

"Copyright©2014 ,AISECT”